FREQUENTLY ASKED QUESTIONS
Brand
What is Mila?
A new kind of sexual self-care that fits seamlessly into your routine – as normal as your matcha, as beautiful as your skincare. We create products that elevate intimacy and wellness alike, designed with skincare-grade ingredients, thoughtful design, and a fresh perspective that makes self-care feel modern, effortless, and empowering.
Are your products safe?
Yes, our products are dermatologist and gynecologist approved. Your safety and comfort are our top priority. Every Mila product is made with gentle, pH-balanced ingredients and undergoes careful testing for quality. We avoid harsh chemicals, heavy fragrances, or anything that could disrupt your natural balance. Our accessories are made from body-safe, medical-grade materials that you can trust. In other words: products created with you in mind, so you can focus on enjoying them.
What pleasure accessory (adult sex toy) is for me?
Most pleasure accessories focus on either vibration (rhythmic external stimulation) or suction/air pulsation (gentle “air kiss” sensations). Aura is the first to combine four sensations in one palm-sized device – suction, vibration, soothing heat, and a never-before-seen rolling massage (patent pending). Whether you’re new or experienced, it gives you more ways to explore than any other accessory on the market.
Do you offer discreet packaging?
Yes. Every Mila order arrives in a beautiful yellow box with our logo – elegant, lifestyle-minded, and not a hint of what might be inside. No product names, no giveaways, just a chic package that blends right in with the rest of your deliveries.
Order
Where is my order?
As soon as your order ships, you’ll receive a confirmation email with a tracking link so you can follow it every step of the way. If you haven’t received your email yet, check your spam or promotions folder just in case. Still nothing? Reach out to our team at contact@heymila.co and we’ll help track it down.
Where do you ship?
We currently ship across the U.S. and are working hard to expand internationally. If you’re outside the U.S., sign up for our newsletter or join our WhatsApp community – you’ll be the first to know when Mila becomes available where you are.
How do I change my order?
Once an order has been placed, we’re unable to make changes directly through the site. If you need to update your order, please email us at contact@heymila.co as soon as possible, and we’ll do our best to help before it ships.
Returns & Exchanges
What is your return/exchange policy?
Because of the intimate nature of our products, we cannot accept returns or exchanges once an item has been opened or used. We want you to shop with confidence, though – so if something arrives damaged, defective, or incorrect, we’ll make it right. If you have questions before purchasing, our team is here to guide you toward the best choice.
What if my item is damaged, defective, or incorrect?
If your Mila order isn’t perfect, email us within 14 days of delivery. Whether it’s a damaged package, a manufacturing issue, or the wrong item sent, we’ll take care of it quickly with a replacement or refund. Our goal is always to make things seamless and stress-free for you.
Our pleasure accessories offer a one-year guarantee for your peace of mind.
Subscriptions
How do I manage my subscriptions?
Managing your subscription is simple. Log in to your Mila account anytime to update delivery dates, swap products, adjust frequency, or pause your plan. We built our subscription model to be flexible, because your routine should fit your life – not the other way around.
How do I cancel my subscriptions?
You can cancel at any time through your Mila account dashboard – no hoops, no awkward back-and-forth. Just a few clicks, and you’re done. And if you decide to come back, reactivating is just as easy.
How do I skip a subscription delivery?
Going on vacation, stocked up already, or just need a break? You can log into your account and choose “skip this delivery.” You’ll still keep your subscription active for future deliveries – it just presses pause when you need it.